Dispute Resolution Policy

Effective Date: May 2025

Tazeet provides a structured dispute resolution framework to fairly resolve conflicts between buyers and sellers. Disputes must be raised through official Tazeet channels before escalating externally.

1. Dispute Process Overview

Step 1 – Direct Resolution (Day 1–5): Buyer contacts seller directly through the Tazeet messaging system.
Step 2 – Tazeet Mediation (Day 6–14): If unresolved, either party escalates to Tazeet. Our trust & safety team reviews evidence and mediates.
Step 3 – Tazeet Decision (Day 15–21): Tazeet issues a binding decision based on available evidence.
Step 4 – External Arbitration: If a party disputes Tazeet's decision, they may escalate to binding arbitration under applicable laws.

2. Evidence Standards

All parties must submit evidence within 72 hours of being notified. Acceptable evidence includes photographs, videos, order confirmations, tracking records, and written communications. Tazeet's decision shall be based solely on submitted evidence and platform records.

3. Digital Audit Trail

All transactions, communications, and interactions on Tazeet are logged and form part of the platform's digital audit trail. This data may be used as evidence in dispute proceedings. By using the Platform, you consent to the use of this data in dispute resolution.

4. Arbitration Clause

Any dispute that cannot be resolved through Tazeet's internal process shall be settled by binding arbitration. The arbitration shall be conducted in English. The award shall be final and binding on all parties.

5. Governing Law

This policy is governed by UAE law. For disputes involving Pakistani users, Pakistani commercial law applies.

6. Contact

Disputes Email: [disputes@tazeet.com] | Legal: [legal@tazeet.com]