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Privacy Policy

Privacy Policy

Effective Date: May 2025 | Jurisdiction: UAE / Pakistan / GCC / International

Your Privacy Matters: Tazeet is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform.

1. Introduction

This Privacy Policy applies to all users of the Tazeet Platform, including buyers, sellers, and visitors. By using the Platform, you consent to the data practices described herein. Tazeet acts as a Data Controller in respect of personal data processed through the Platform.

2. Data We Collect

2.1 Information You Provide

  • Registration data: name, email address, phone number, date of birth.
  • Profile information: profile photo, delivery addresses, preferences.
  • Payment information: billing address, payment method details (processed securely via PCI-DSS compliant gateways).
  • Identity verification documents (for sellers): trade license, passport/Emirates ID, VAT registration.
  • Communications: messages, support tickets, reviews, and feedback.

2.2 Automatically Collected Data

  • Device information: IP address, browser type, operating system, device identifiers.
  • Usage data: pages visited, search queries, click patterns, session duration.
  • Location data: approximate location derived from IP address.
  • Cookies and tracking technologies.
  • Transaction logs: order history, payment records, dispute records.

3. How We Use Your Data

  1. To create and manage your account and provide Platform services.
  2. To process transactions, payments, and fulfillment.
  3. To verify seller identity and conduct KYC/AML compliance checks.
  4. To detect, prevent, and investigate fraud, abuse, and security incidents.
  5. To send transactional communications (order confirmations, receipts, alerts).
  6. To send marketing communications where you have given consent.
  7. To improve Platform features, personalize user experience, and conduct analytics.
  8. To comply with applicable legal obligations and respond to lawful requests.
  9. To maintain digital audit trails and logs for dispute resolution.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with sellers (for order fulfillment), payment processors, logistics partners, service providers, legal authorities when required, and in business transfers.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy. Transaction records are retained for a minimum of 7 years for financial compliance purposes.

6. Your Rights

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of data where legally permissible.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for marketing.

7. Security

We implement industry-standard technical and organizational measures including SSL/TLS encryption, firewalls, access controls, and regular security audits.

8. Governing Law

This Privacy Policy is governed by the laws of the UAE and, where applicable, the GDPR, Pakistan PDPA, and other relevant data protection frameworks.

9. Contact

Email: [privacy@tazeet.com] | DPO: [dpo@tazeet.com]